Refund and Cancellation Policy

Last updated: September 08, 2023

Refund Eligibility

To be eligible for a refund, you must request cancellation in accordance with the specific timeframe outlined for each activity, stay, or experience. Refund eligibility varies from activity to activity and will be clearly mentioned at the time of booking. Refunds will be processed based on these terms, except in exceptional circumstances at the discretion of Reshaping Travel Pvt. Ltd.

Timeframes for Refund

Upon approval of your refund request, the refund amount will be processed within 5-7 business days.

Request Process for Refund

To request a refund, you may email us at team@passprt.com, cancel via our web/app interface, or message us on WhatsApp with your booking details and reason for cancellation. We will review your request and respond within 2 business days.

Cancellation Procedures

Cancellation requests can be made through email to team@passprt.com, via our web/app interface, or by messaging us on WhatsApp. The cancellation will be confirmed only after you receive a confirmation from us through the channel you used for cancellation.

Cancellation Fees

A cancellation fee may be applicable based on the specific terms outlined for each activity, stay, or experience. This will be clearly stated at the time of booking.

Contact Us for Refund and Cancellation

If you have any questions about our Refund and Cancellation Policy, please contact us at team@passprt.com.