Ain Dubai

• Arrive at least 30 minutes before your Time - queues can move slowly, even during non-prime hours.
• The cabins are air-conditioned, but the waiting area can get hot; carry a hat if you’re visiting around midday.
• Weekday visits are smoother and less crowded; weekends tend to get busy, especially around sunset.
• Photography is allowed, but reflections on the glass can spoil shots; avoid bright clothing and use night mode for clearer photos.
• Windows aren’t always spotless, so experiment with angles and avoid leaning against the glass for better pictures.
• Visit The Green Planet first (if selected) - it closes earlier than Ain Dubai.
• For Real Madrid World, wear comfortable shoes and expect long walks and outdoor areas.

1. Ticket Verification & ID

• A valid government-issued photo ID or passport matching the booking name is required for entry.
• Tickets are non-transferable, non-upgradeable, and cannot be refunded or changed once issued.

2. Age, Height & Safety Restrictions

• The activity is suitable for children aged 2 years and above; children under 2 years enter free.
• Children under 16 must be accompanied by a paying adult.
• Guests taller than 1.95 meters may be restricted from certain areas.
• Infants and wheelchair users are accommodated, but mobility within cabins may be limited.
• Guests with severe medical conditions, vertigo, or motion sensitivity should avoid the experience.
• Use of illegal substances or behaving in a disruptive manner will result in denied entry or expulsion.

3. Option-Specific Rules

• Ain Dubai Observation Wheel: Valid only during off-peak hours (12:00 PM - 03:00 PM and 06:30 PM - 08:00 PM); off-peak hours may vary by season.
• Green Planet: No re-entry allowed after leaving the attraction.
• Real Madrid World: Unlimited access during park hours, subject to standard operating times.

4. Operational & Timing Guidelines

• Standard admission hours:
• Dubai Eye Ferris Wheel: 11:00 AM - 09:00 PM (weekdays), 11:00 AM - 09:00 PM (weekends; last admission 20:30).
• Real Madrid World: 12:00 PM - 09:00 PM (Sun - Thu), 12:00 PM - 10:00 PM (Fri-Sat).
• The Green Planet: 10:00 AM to 06:00 PM (Sun-Wed) and 10:00 AM to 07:00 PM (Thu-Sat).
• Operating hours may change due to seasons, weather, or special events; always confirm with the attraction before visiting.

5. Prohibited Items & Behavior

• No outside food, drinks, or glass containers allowed; alcohol is strictly prohibited.
• No dangerous items (lasers, sharp objects, etc.) or pets except service animals with valid ID.
• Excessive noise, unauthorized photography for commercial purposes, or disruptive behavior is not permitted.
• Smoking is prohibited inside attraction areas.

6. Safety & Equipment

• All cabins and observation modules are equipped with intercoms, CCTV, fire sensors, and safety equipment.
• Guests must follow all safety instructions; non-compliance may result in denied access without refund.
• Toilets are not available inside observation cabins; use facilities in terminals before boarding.

7. Refunds, Liability & Booking Partner Responsibility

• Tickets are valid only for the selected date, time, and option.
• No refunds are provided for late arrivals, missed experiences, or inclement weather closures.
• Guests are responsible for personal belongings; the attraction and booking partner are not liable for lost or stolen items.
• Any disputes regarding operational issues or services must be addressed directly with Ain Dubai or the respective partner attraction.

8. Reference & Official Source

• Operational hours, off-peak timing, and rules may change; always check the official website before visiting: Ain Dubai.
• External information is for reference only; actual conditions and requirements take precedence.